How to Contact Google Workspace Help Center?

Contact a Google Workspace support specialist directly through your Google Workspace Admin console. Google Workspace subscription includes 24/7 premium support for IT administrators via articles and chat support. 

1. First, sign into Workspace from an administrator account.
2. Click “Get Help” at the top right corner of the Admin console. 
3. Click “Contact support” in the Help window.
4. Describe your issue and click “Send” at the bottom of the Help window.
5. Review any related Help articles that may address the issue.
6. Click “This didn't help,” and continue to Support if you still need assistance.

Google Workspace Help Center for Admin Communities

Hundreds of other users may encounter the same challenges as you. Google Workspace Admin Community aggregates questions and answers submitted by users. Get solutions to specific issues from one central location. You can also submit questions or challenges and get help from other users and Google product experts.

Google Workspace Status Dashboard

Google Workspace Status Dashboard shows any services or apps experiencing service disruption, outages, and other issues. Visit the page and click on any notifications for more information. For real-time notifications, set up alerts for new, updated, or resolved outages. Get RSS Feed alerts, or use JSON History or Schema for service updates. 

How Can a Google Partner Like Promevo Help You Get a Better Experience With Google Workspace?

Whether your company is purchasing Google Workspace licenses for the first time, renewing, or just wants to get more benefits by transferring your billing, Google Workspace is more powerful when combined with Promevo.

Promevo is Here to Help

Workspace Migrations

Promevo’s migration service helps clients move user accounts and data from one platform to another.

You might have acquired another company and need to move the user accounts to the parent company domain, or perhaps you changed platforms. No matter your situation, we provide a dedicated migration team to guide you through the migration journey.

Billing Consolidation 

Billing consolidation through Promevo conveniently allows clients to pay all their invoices in one place. We help clients leverage billing and license optimization tools to reduce costs and organize spending.

Domestic Support with Certified Specialists

Promevo helps you get more out of your Google products and services. Our Google Certified Specialists offer individual support for every client. From basic needs to advanced support, rely on the assistance of our trained experts. 

gPanel®️ Software

gPanel®️ is Promevo’s proprietary centralized user management and security interface that automates many common admin tasks and provides visibility and complete control over users’ data and settings. Harness Google Workspace's robust capabilities while simplifying deployment and administration.

FAQs

Is Google Support 24/7?

With a paid Google Workspace subscription, you'll get access to 24/7 support directly from the Google Admin console for priority support cases (P1). For organizations that need more enhanced support, there are additional customer care offerings available. Click here to explore these packages.

How do I speak to a representative?

As a Google Partner, Promevo can help set you and your team up with the right resources. When you sign up for Google Workspace with Promevo, you'll get personalized support.

Troubleshooting

To speak with a Google Representative about your current Google Workspace account:

1. Sign in to Workspace from an administrator account.
2. Click “Get Help” at the top right corner of the Admin console. 
3. Click “Contact support” in the Help window.
4. Describe your issue and click “Send” at the bottom of the Help window.
5. Review any related Help articles that may address the issue.
6. Click “This didn't help,” and continue to Support if you still need assistance.

Talk to an expert about Google Workspace