In the fast-evolving $20.5 billion promotional products industry, Gold Bond Inc. stands tall as a leading supplier of imprinted promotional items.
Known for its agility in accommodating client requests while providing high-quality customer service, Gold Bond continually seeks ways to enhance operational efficiency and customer satisfaction. Enter Promevo — a trusted partner in this mission.
Gold Bond's CIO, Matt Price, and some of his colleagues had started experimenting with AI tools like ChatGPT and Google's Bard. However, they needed to understand how to harness these technologies effectively within their organization.
Additionally, there was apprehension among some employees about AI replacing their roles, creating resistance to adoption.
Recognizing the potential of AI for Gold Bond, Promevo Senior Client Success Manager, Jeremy Brooks, and Change Management Leader, Colin McCarthy, proposed setting up a Gemini Pilot Workshop.
This workshop aimed to demonstrate practical AI applications within Gold Bond’s operations. Matt Price circulated a signup form, attracting around 20 enthusiastic participants.
The workshop provided hands-on experience, showing employees how AI could streamline their workflows rather than replace them. Gemini’s capabilities were showcased in areas like aiding in blog content and product descriptions, improving document management through the Google Drive side panel, and even generating scripts in Oracle NetSuite for ERP management.
The immediate feedback from the Gemini Pilot Workshop was positive. Attendees appreciated how AI could seamlessly integrate into their daily tasks, enhancing productivity without threatening job security.
Matt Price summed up their experience perfectly, stating, "Precise, professional, and prompt. Our engagement with Promevo has been spot on."
Moving forward, Gold Bond plans to continue monitoring and optimizing their use of Gemini, collecting feedback to ensure constant improvement.
Gold Bond also continues to work with Promevo on several other initiatives, including gPanel® for Google Workspace automation and ChromeOS hardware. Promevo is currently helping Gold Bond migrate their Windows workstations to ChromeOS devices, significantly cutting down their total cost of ownership (TCO).
The partnership between Promevo and Gold Bond Inc. exemplifies the power of collaboration in driving technological innovation and operational excellence. By leveraging Promevo’s expertise and innovative solutions, Gold Bond has not only enhanced its internal processes but also empowered its employees to use AI as a tool for success.
At Promevo, we work with incredible organizations like Gold Bond to develop transformative solutions designed to scale with your business as it grows. As your trusted service partner, Promevo supports your organization with a robust suite of services, including:
With our expert consultation, comprehensive support, and exceptional service from end-to-end, you’ll get all the momentum you need to achieve your most ambitious business goals.
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