Chrome Device Support & RMA Center
Welcome to the Promevo's Chrome Device Support & RMA Center. If you are experiencing issues with a Chrome device, have a problem with your device delivery, or need to initiate a Return Merchandise Authorization (RMA), you're in the right place.
How to Request an RMA or Troubleshoot ChromeOS Device Issues
Step 1: Troubleshoot Common Issues (Try This First!)
Before starting an RMA or chatting with a bot, check if your issue can be resolved with these common Chromebook fixes. 90% of routine software issues are resolved here.
| Issue / Action | Symptoms | Steps to Resolve |
| Fix Sluggishness | Freezing, laggy typing, or apps crashing. | Press Search + Esc to open Task Manager; identify and End Process on high-resource apps. |
| Resolve Wi-Fi Issues | Disconnecting or slow internet speeds. | Toggle Wi-Fi off for 10s. If it fails, go to Settings > Network, select your network, click Forget, and reconnect. |
| Power & Charging | Device won't turn on or charge. | Ensure charger is secure. Check for the indicator light. Try a hard reset (Refresh + Power). |
| System Updates | Missing features or persistent bugs. | Go to Settings > About ChromeOS > Check for updates. Always restart after an update. |
| Powerwash (Reset) | Major errors or preparing for a new user. | Back up data first! On the sign-in screen, press Ctrl + Alt + Shift + R and select Powerwash. |
Step 2: Still Having Trouble?
If the troubleshooting steps didn't work and your device was purchased within the last 30 days*, our AI Support Assistant can help you determine your warranty status or initiate a return.
- Click the chat box in the bottom-right corner to get started.
- Have your serial number ready.
- Note: If your device is older than 30 days, please proceed to Step 3 to contact the manufacturer directly.
*Per manufacturer policy, Lenovo RMAs must be initiated within 14 days of purchase. If your Lenovo device is older than 14 days, please proceed to Section 3.
Step 3: Manufacturer (OEM) Support Directory
If your device was purchased more than 30 days* ago, or if you have hardware specifically from the brands below, please contact the manufacturer directly to start your RMA.
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Acer
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Anywhere Cart
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Aopen
The Aopen team will need the following information to start your RMA:
Customer Name
Customer Company
Customer Address
Customer Email
Serial #
Issue With the Device
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Asus
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Avocor
Phone Number: 855-268-7999
Email Address: service@avocor.com
The Avocor team will need the following information to start your RMA:
Shipping Address
Customer Email
Contact Phone number
Customer Name
Serial Number
Problem Description
Please list everything you have done to troubleshoot. -
Bretford
Phone Number: 1-800-521-9614 (x1012)
The Bretford team will need the following information to start your RMA:
Shipping Address
Customer Email
Contact Phone Number
Customer Name
Serial Number
Problem Description -
CTL
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HP
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Huddly
Email Address: support@huddly.com
The Huddly team will need the following information available to start an RMA:
Shipping Address
Customer Email
Contact Phone Number
Customer Name
Serial Number
Problem Description -
Lenovo*
Per manufacturer policy, Lenovo RMAs must be initiated within 14 days of purchase.
Phone Numbers:
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1-800-426-7378 (For Chromebooks and Chromeboxes)
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1-866-426-0255 (For Series One Hangout for Meet)
The Lenovo team will need the following information to start your RMA:
Customer Name
Customer Company
Customer Address
Customer Email
Serial Number
Issue with the Device -
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LG
Phone Number: 888-865-3026 (Option 1 > Option 2)
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Logitech
The Logitech team will need the following information to start your RMA:
Shipping Address
Customer Email
Contact Phone Number
Customer Name
Serial Number
Problem Description
Please list everything you have done to troubleshoot. -
Mimo
Email Address: techsupport@mimomonitors.com
The Mimo team will need the following information to start your RMA:
Shipping Address
Customer Email
Contact Phone Number
Customer Name
Serial Number
Problem Description
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Philips
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Samsung
Phone Number: 1-866-SAM-4BIZ
The Samsung team will need the following information to start your RMA:
Customer Name
Customer Company
Customer Address
Customer Email
Serial Number
Issue with the Device -
Tripp Lite
Phone Number: 773-869-1234
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Worth Ave Group
Phone Number: 1-800-620-2885
Fax: 405-334-5418
Email: claims@worthavegroup.com
Mail: Worth Ave. Group, P.O. Box 2077, Stillwater, OK 74076
Step 4: Contact Promevo Support
If you still haven't found your answer, please contact our Order Management team at omsupport@promevo.com.
If you need additional assistance with your ChromeOS device or other Google products, contact our dedicated support team directly here.
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