Promevo CTO John Pettit on Matching UX to Real User Behavior

COVINGTON, Ky., January 6, 2026 /Forbes/-- A new feature from the Forbes Technology Council explores how tech leaders are redesigning user experiences (UX) based on surprising real-world user behaviors. The article, "UX Design: Tech Leaders' New Tactics Based On Surprising User Behavior," highlights insights from Promevo CTO John Pettit, who emphasizes that users rarely follow the "idealized journeys" designers create. Instead, they expect immediate clarity and often bypass guided workflows to jump straight into tasks.

Pettit explains that observing this "poke around" behavior forced Promevo to fundamentally rethink its design strategy. "Seeing how quickly they jumped into tasks pushed us to simplify layouts and make the UI respond more naturally to their intended actions," Pettit notes in the piece. By moving away from rigid, linear guidance and toward intuitive, responsive layouts, Promevo aligns its products with how users actually think—prioritizing speed and intent over complex feature explanations.

Check out the full article in Forbes to learn more. 

About Promevo

Promevo is a trusted Google Premier Partner that offers Google Workspace, Google Chrome, and Google Cloud Platform products, services, and proprietary software to help customers navigate, monitor, and optimize their Google technology infrastructure. Promevo is committed to delivering exceptional customer experiences and driving business success through the power of Google solutions.