Promevo Director Colin McCarthy Featured in CIO Discussing IT Communication

COVINGTON, Ky., September 23, 2025 /CIO/--In a feature published by CIO, Colin McCarthy, Director of Digital Transformation at Promevo, joins industry leaders to unpack one of IT’s most overlooked challenges: driving successful change through people—not just technology.

Despite rapid innovation, only 20% of organizations consistently achieve expected outcomes from their transformation efforts, according to Gartner. The culprit? Poor change management, often stemming from human resistance, delayed planning, and weak communication strategies.

McCarthy emphasizes that effective communication is more than just an email blast—it must be multi-channel, persistent, and open to feedback. “Communication about a change has to be done via many and all means possible,” he says, recommending everything from company newsletters to desktop backgrounds to build awareness. He also stresses the importance of encouraging open dialogue, particularly around shadow IT, to uncover hidden systems that could derail transformation efforts.

In one Google Workspace migration, McCarthy’s proactive approach helped identify multiple unsanctioned domains early—allowing the team to adapt without disrupting operations. “Be open and nonjudgmental and collect all the information you can from your users,” he advises.

The article outlines 11 critical questions CIOs should ask to ensure their change strategies are effective, including how early they integrate change planning, whether they have the right advocates in place, and how well they understand the business pain points driving the change.

Ultimately, McCarthy and other experts agree: Change management is no longer a “soft skill” — it’s a core leadership discipline. And the most successful CIOs treat it as such, using empathy, iteration, and cross-functional partnership to turn resistance into resilience.

Check out the full article in CIO to learn more. 

About Promevo

Promevo is a trusted Google Premier Partner that offers Google Workspace, Google Chrome, and Google Cloud Platform products, services, and proprietary software to help customers navigate, monitor, and optimize their Google technology infrastructure. Promevo is committed to delivering exceptional customer experiences and driving business success through the power of Google solutions.